How to Check Singapore Arrival Card Status

If you’re a foreign visitor who travels to Singapore, knowing how to check your Singapore Arrival Card status is key. In this article, we’ll guide you through each step, from understanding what an arrival card and e-Pass are to retrieving your e-Pass and D/E number, submitting your card, using the Enquiry Portal, and seeking assistance from ICA if needed.

What are the Singapore Arrival Card and e-Pass?

The Singapore Arrival Card is a crucial document that all foreign visitors must submit upon arrival in Singapore. In place of traditional passport stamps, visitors will receive an electronic Visit Pass, or e-Pass, through their declared email after clearing immigration. The e-Pass contains the Disembarkation/Embarkation (D/E) number and visit pass details, which include the maximum number of days of stay and the last allowed day of stay in Singapore. Note that Singapore PRs (Permanent Residents) and Long-Term Pass holders can’t get an e-Pass upon arrival.

Electronic Visit Pass for Foreign Visitors

How to Obtain an e-Pass?

To receive an e-Pass, foreign visitors must provide a valid email address during the SG Arrival Card submission. The e-Pass will be sent to this email address after clearing immigration. It’s important to ensure that the email address is accurate and accessible to avoid any issues with receiving the document.

Information contained in the e-Pass

The e-Pass contains vital information such as the D/E number and visit pass details. This includes the allotted length of your stay and the final day you’re permitted to stay in Singapore. This information is crucial, so it’s recommended to save a copy of your e-Pass for easy reference.

Retrieving the e-Pass

The e-Pass can be retrieved from the ICA’s e-Pass Enquiry Portal using the D/E number or the email address provided in the SG Arrival Card. It’s essential to keep this information handy, as you’ll need it to access your e-Pass.

Disembarkation/Embarkation (D/E) Number

The D/E number is an essential piece of information contained in both the SG Arrival Card and the e-Pass. You can retrieve your D/E number after successfully submitting your SG Arrival Card. This number is crucial for accessing your e-Pass and for reference during your stay in Singapore, so remember to have it.

The D/E number serves as a unique identifier for your visit to Singapore. It’s used for various purposes, including accessing your e-Pass from the ICA’s e-Pass Enquiry Portal. It’s therefore vital to keep a record of this number. You can save it on your mobile device or write it down on a sticky note/notebook to be prepared.

SG Arrival Card Submission

The SG Arrival Card can be submitted via the e-Service or MyICA Mobile Application. These platforms are user-friendly and designed to make the process seamless. It’s recommended to familiarize yourself with them before your visit to Singapore.

During the SG Arrival Card submission, a valid email address must be provided as well as other details. This is crucial as the e-Pass will be sent to this email address after immigration clearance. Be sure to double-check your information before submitting the form to ensure it’s correct and accessible.

It’s important to note that Singapore PRs and Long-Term Pass holders are not issued an e-Pass upon arrival in Singapore. These individuals have different procedures to follow, which are outlined on the official website.

e-Pass Enquiry Portal and MyICA Mobile Application

The e-Pass Enquiry Portal is ICA’s online platform for retrieving your e-Pass. Simply enter your D/E number or the email address provided in your SG Arrival Card to access your e-Pass. This portal is easy to navigate and offers immediate access to your e-Pass once your information is verified.

The MyICA Mobile Application is another handy tool for submitting your SG Arrival Card. It offers a user-friendly interface and enables you to submit your Arrival Card via your mobile device. It’s available for download on both iOS and Android devices.

ICA Assistance for e-Pass

If you encounter any issues with the e-Pass Enquiry Portal or have questions regarding your D/E number retrieval, you can reach out to ICA for assistance. They have a dedicated team ready to help resolve any problems you may face during this process.

Common issues include:

• difficulties with retrieving the e-Pass or D/E number;
• problems with the e-Service or MyICA Mobile Application;
• doubts about the SG Arrival Card submission.

In most cases, these inconveniences can be managed by checking your email for the e-Pass, ensuring you’ve entered the correct details, or reaching out to ICA for further assistance.